Shipping & Returns

Shipping

We offer a flat rate for shipping Australia-wide, using our shipping partner Sendle.

Shipping rates will be calculated at the time of purchase according to weight and location of delivery.

You will be notified when your order has been dispatched and may receive a link to track your order.

Normal delivery time after order dispatch is 3 to 7 business days for NSW/QLD/ACT/VIC/SA. NT/WA/TAS and remote locations may take up to 11 business days. 
Our product is currently only available in Australia.

Returns 

For any unopened fully intact product, we offer a 30-day money-back guarantee from the time you receive the goods. If an item is damaged on arrival, please contact us at info@grainstone.com.au so we can assist you further.

We offer a 30-day satisfaction guarantee from the time you receive the goods. If you're unhappy with our product, please return it to us within 30 days, with a brief explanation for a refund of the purchase price. Delivery fees will not be refunded.

Unfortunately, we're unable to process a refund after the 30-day period if you do not want the goods, have changed your mind or have ordered the wrong amount. So please be careful when placing your orders.

If you would like to return your Grainstone product, or if it has arrived damaged, please contact info@grainstone.com.au so we can assist you further.